This was one of the worst experiences I have had. The technician gave me a wrong quote for tires when it was a wheel bearing issue. She then attempted to charge me triple the price after the work was completed. I told her I couldn’t pay that amount, I asked them to put the old tires back on and they wouldn’t, and then they told me they couldn’t release my car back to me unless I paid them. I had to call the police. I was in tears, and I was completly humiliated. The manager was a jerk. My issue still wasn’t fixed!

This dealership’s service time is excellent, at least 90% of the time. The staff is commendable.I drive a nice distance just to have my car serviced only at world Toyota.Please continue the good job!

A great customer service with a positive attitude and, big smile welcoming all the customers. A very cozy waiting room. A very convenient place to be.. I enjoy my time doing my waiting. Word Toyota employees are all the best. They are loving and caring people.. especially Miss Allen helped me a lot answer all my question regarding my vehicle with a big smile and a positive attitude. Thank you, Mr. Allen. I cannot wait to get another vehicle. I did purchase my car from world Toyota. You guys are the best at all.! I cannot wait for my next visit to the world Toyota.. wish you guys all the best. You guys are so wonderful.! I got a lot of respect from all the employees.. I never ever get bored even I was there for several hours. Very clean place and a great atmosphere…. wish you all the best thank you very much.☺️

My advisor Jeff was very communicative and helpful. He provided useful information about what was needed to be done and what he’d recommend doing to keep my RAV4 on the road 👍

Low situational awareness, deflects errors, poor time management, and never has making a reservation seemed to have helped. My car sat at drop off for an hour until I warned staff - every car being dropped off drove around mine as I watched in bewilderment. Car returned with the check engine line still on. At least this time they may or may not have put in air based on specs (last time I had to release air because it was overinflated and the tire light came on).

The service rep, Jeff Veneble is an exceptional person. He is an asset to this dealership.

The customer service personnel are nice and the mechanics skill seems to be good actually working on the vehicle but the regular prices are not good. So you have to wait for a coupon or a deal to make it worth your while.

Jospeh was great he made up for the experience of waiting in my car for 15 mins with everyone walking by and ignoring me. My appointment was at 2:30 I did not have anyone help me until 2:48.

Had the BEST experience this morning at World Toyota! It is my new “go to” Toyota service center. Timothy was the most helpful & knowledgeable technician and kept me posted on car status during the entire service appointment. Highly recommend!

Jeff is the best. He provides 10/10 service. I recommend world Toyota to get car service

Very happy toyota replace my front rotors and brake pads on my toyota platinum 2024 because it wasmaking alot of noise .

Excellent service. Eric does his job as a professional. Wished that World Toyota had a car wash as other Toyota dealers have at various site across the country. Would be a great benefit and separate World Toyota from other dealerships in metro Atlanta.

Jeff muchas gracias por tu ayuda eres el major Jeff you are the best thanks.

Very straightforward, communicated in a collaborative manner, very focused on providing exceptional service to find exactly the right car for me.

The customer service was not up to part today was a little disappointed with the service today that I didn’t feel comfortable and just got my vehicle and left. The last two times have been off with customer service but for an assistant manager to not give good service and be very dismissal was unacceptable.