Excellent service very professional I will bring my car here for service every time thanks

To Whom It May Concern, I am writing to formally express my extreme disappointment and frustration regarding my recent experience with the World of Toyota service department. I entrusted my vehicle to your dealership because I expected honest, transparent, and professional service from a company that stands behind its reputation. Instead, I left feeling misled, financially burdened, and with a vehicle that now has serious issues it did not have before entering your service department. Before scheduling my appointment, I was informed that the World of Toyota provides complimentary inspections and diagnostics for Toyota vehicles. Based on that representation, I brought my vehicle in expecting an honest evaluation and trustworthy recommendations. After the inspection, your service representative informed me that he could provide significant discounts if I applied for financing. He specifically assured me the credit inquiry would be a soft inquiry, stating it would not affect my credit. Relying on his statements, I agreed. I later discovered this was false, as a hard inquiry was placed on my credit report. Had I been given accurate information, I would have reconsidered moving forward. The representative also quoted me $2,000 before taxes for the repairs we discussed. I made it clear that I would not complete every recommended repair and asked him to identify only the most urgent services. At no point did he explain that labor, fees, or other charges were separate from the quoted amount. When I returned to pay, my total exceeded the quoted price by well over $1,000, not including taxes. The discounts discussed before my credit was run were never applied. From my perspective, the financing offer and promised discounts were used only to persuade me to authorize repairs. Additionally, when I was provided with a rental vehicle, I was told it had no scratches or damage. As a precaution, I inspected it myself and documented existing damage to protect myself from liability. Thankfully, I did. After being notified my vehicle was ready, I intentionally gave your technicians additional time to ensure everything was completed properly. Unfortunately, upon picking up my vehicle, it immediately began making a noticeable sound that was never present before. Even more concerning, the vehicle now drifts significantly and uncontrollably while driving, creating a serious safety hazard. I work for AAA and understand the importance of vehicle safety. I cannot confidently transport myself or my children in a vehicle that no longer feels safe to operate. These problems did not exist before your dealership serviced my vehicle, and I have proof supporting that fact. As a result of this experience, I was misled regarding financing and credit inquiries, quoted pricing that was not honored, promised discounts that were never applied, charged substantially more than expected, inconvenienced with additional visits, and left with new mechanical issues that have destroyed my confidence in your service department. I respectfully request an immediate investigation, a complete no-cost repair of the issues created during service, reimbursement or partial refund for the misleading pricing, review of the promised discounts, and appropriate goodwill compensation, including service credits or complimentary maintenance, to reflect the inconvenience, financial burden, and loss of trust I have experienced. I chose the World of Toyota because I believed I would receive integrity, expertise, and quality workmanship. Instead, I regret placing my trust in your dealership. I expect meaningful action—not simply an apology—to restore my confidence and demonstrate that customer satisfaction truly matters. I would appreciate a prompt response from dealership management outlining how the World of Toyota intends to resolve this matter fairly before any further escalation becomes necessary.

I was very pleased with the service I received today from World Toyota. I was kept informed and no pressure for extra services. My service advisor, Jayda, did a great job for me and I am grateful. I would recommend her and World Toyota without reservation.

Great service even though they were short handed. Everybody hustled. We will definitely be back.

Rebecca provided excellent customer experience. Happy with the service. I Went in for my brakes

Fantastic team to work with James and Lexi really made the process as smooth as possible

Had excellent service at world Toyota for my vehicle from my service advisor Rajae Francis

My customer rep was Dawit. Such an amazing guy. He took really good care of my service needs and explained each service. Also Free Coffee and WiFi, comfy seats.

With an appointment early in the morning, they took 3 hrs for an oil change.

I have found that World Toyota dealership delivers the most consistent positive service experience in the Atlanta area.

I've been coming to this dealership since the purchase of my 2013 Prius in 2018. The service folks have uniformly been fantastic offering courtesy, sometimes discounts, and what I've found to be reasonable prices for great service. Met Flor this time around and she was quite in keeping with my expectations.

I've never had such a bad experience with a Toyota dealership. When I showed the salesperson, James, that another Toyota dealer was offering $5,500 off for a tacoma, his immediate response was that they couldn't do anything close to that. There was no attempt to negotiate or earn my business. To make matters worse, when we arrived at the dealership, we walked around the lot for more than 15 minutes before anyone even approached us to offer assistance. Take your business to another Toyota dealer. This dealership knows very little about negotiation and customer service, and based on my experience, they don't seem interested in earning customers.

Great customer service from Aaron King. He took care of us in a bad situation.

I bought a brand you Toyota Camry xle in September 2025....the car shows issues with the four seals around the doors but World of Toyota is refusing to place a warranty claim to Toyota. Poor customer service. I would not recommend to anyone World of Toyota as a car dealer nor as a good service place. Should you expext a dealer to do its job and file the proper warranty claims?

Flor gave great service and I am very pleased with the dealership. She went out of her way to explain every.