Rahel Atsemet was amazing. Her customer service and communication were excellent. She seemed knowledgeable and helped me resolve the main issue with my car. She wasn’t pushy about other services that weren’t a priority to me

Fast service and they are able to diagnose problems and they also do car washing

Work was as promised. There was no question about quality and time. Met all expectations. And Eric Matson is the best.

My service rep Alan was great. So far the best experience I’ve had there.

Rahel, my service advisor, did another great job in handling the replacement of our water pump and engine coolant temp sensor. She is personable, friendly, customer oriented, attentive to my questions, asking questions, and keeping me informed on progress, time frames and costs either by texts or in person. I appreciated all these! Sylvestre, the service tech, went the extra mile in getting the sensor from another dealer, getting stuck in traffic due to an accident, and still getting back to complete his work by closing. I very much appreciated both Rahel and Sylvestre in repairing our car that afternoon as we had an all day family commitment the next day!! Rahel has been consistently great to work with in my visits to World Toyota!!

Rahel provided great customer service, professional and knowledgeable. I will be coming back again. Thank you so much,

I traded my previous Corolla for a new Corolla from World Toyota and I have them do all the maintenance on the car. Eric Matson is my go to Service Manager. He’s great!

I brought the car in six weeks ago for the 75,000 mile service. The service advisor said that the car needed tires. When I said that I was not getting them that day, she would not even send the car back for the service technician to check it out. She said that since the car needed tires, they would not even rotate the tires. There is no record of that visit in the history. Technicians only look at the mileage to advise of work that needs to be done, example windshield wipers were replaced 4 months ago but because it was not in the history, they said that they needed to be replaced. Service advisor nor the technician said anything today about the car needing tires. The tires were rotated which should have been done the last time I was in. I used to have confidence in the service department but I am losing that quickly.

I can in last minute because a warning light came on in my car and they effectively fixed my problem. So grateful I didn’t have to come back the next day!

I needed a small service and a recall fixed. Things went less than ideally. I was told it was a 2.5 hours wait, it was 4. I was told I needed hundreds of dollars of work on my car, for a couple quick easy fixes that will cost me way less at the other place I take my car. I was not told about issues that they brought up last time (last time they tried to sell me new break pads, but suddenly today my break pad depth was more than fine). This was all communicated to me via their online portal, and nothing was discussed in person. Every time these myriad little things happen and I'm disappointed with my service

The service was excellent Tylor was very polite and friendly. He took his time to explain what work needed to be done.

Blake was fantastic, he was kind, communicative and helpful. He greeted me with a huge smile and I knew I was in good hands

My service advisor, Glen, was responsive and kept me informed. I typically receive excellent customer service from World Toyota, and Glen maintained the standard.

Our service agent was Ernesto Batist. The service rep forgot the car wash I asked for, and we weren’t informed our car was ready until 30+ minutes after it was done. After waiting nearly 2 hours, the rep admitted he forgot the car wash and he can get it done in 20-25 min but we declined a further wait. Disappointed that the rep kept pushing us to leave him a good review despite these issues. Asking for a good review once is one thing, but asking multiple times, especially after failing to provide the service correctly, is unprofessional and tone-deaf.

I had a good experience with the dealership today, I was taken care of fast thanks to Shanon.