Muy Buen Atendimiento. Y la verdad Buena sala de espera. Puedes tomar tu cafe y relajarte

Complaint against Work Toyota 09/04.2026 I was scammed, bullied, and forced I not paying fir services that tootled to $3,119.65 There was nothing wrong with the car as far I could tell and I only went in for an oil change and tire rotation/alignment. They came back to me with an inspection report and a request to provide a total of 8 services. Most of them were alerted or deemed as in need for immediate attention. I had minimal knowledge of cars and I know that I was targeted because I’m a single female. It is discrimination and I was taken advantage of. They convinced me that I could be prone to an accident if I didn’t fix what they claimed was needed and this instilled fear in me. Out of fear, I initially agreed to completing the services. But I was incredibly uneasy on my way home and could not forget about it the next day at work. The car was left at the shop which I’ve never had to do before. I was provided with a rental. The next day, I spoke to colleagues. They advised me that my car was a good quality car and the services they were requesting did not make sense to have completed. The amount of work and the cost that was requested was also alarming. My colleague called on my behalf to inquire about the services that were completed as of that time. They stated that an oil change and tire alignment were completed. We requested that any other services should be held off for the time being. I was no longer interested in having them done. They agreed to stop any further work over the phone. Maybe two hours later, someone from World Toyota called and said that everything was done. All of the 8 services that were listed were completed and the car was ready or pick up. I argued and said that it could not be possible. It was a heavy list pf work and I denied the services. I shouldn’t be held liable for payment. I came in to pick up the car and they pulled me into an office away from other customers. They proceeded to argue with me. They refused to give me my car keys and my car without payment. I was silenced and argued with. They asked me irrelevant questions and made the same arguments over and over. I Know that I‘m allowed to change my mind within a reasonable amount of time as a customer and I confirmed that the majority of the work was not completed before I requested them to hold off or stop. They refused to acknowledge that. They pretended that they didn’t know what I was talking about. They looked at me like was crazy. There was maybe 6 people from Toyota hovering over me in that small office. I was intimidated, silenced, harassed, discriminated against and robbed. Valentina M.

3 tries and 30 minutes on phone to make appointment. Even with appointment time, took 3 hours for an oil change!

Today I went to world toyota service centre for oil change and tire rotation .They are really helpful.

This was our first time visiting world Toyota. Dani was friendly, knowledgeable, and provided great customer service. He did an excellent job of ensuring everything was checked out and had great follow up.

Nice dealer. But I don’t know why I have to finish this to get my money. They told me to do this

I took my car in for an oil change and wiper blade replacement right at 7AM when it opened. I was told it would take about an hour to one and a half hours, which was fine with me. However, it ended up taking three hours. I originally thought going at opening would help me avoid getting backed up in line with other cars needing service, but ultimately, the result was still disappointing.

It was beyond bad. Came there at 8:10- left there 12 pm with almost nothing done on car. At 10:38 messages from agent said all good, car being washed. After 40 mins I asked is it done. He said no 20 mins and you are all set .. it is being HAND WASHED (what a lie). Then he comes saying sorry no one worked on car you have to come back again!!!

I was for oil change, Wiper, and Tire. It was great. My advisor was nice. The price was fair. Over all it was a great day at the world Toyota.

Timothy was very professional the facility was clean and neat ,waited a short while before being attended to

Recently, when I was at World Toyota, they took my car to a technician to put air in the tires. An hour and a half later, I found my car out front by the exit, engine running and key on dashboard. Soon afterwards, I brought the car in for an oil change. Two 1/2 hours later, I asked Dawit, my service advisor, where the car was. He had just gotten the paperwork back from the technician, recommending new filters and other things. By then, I had to leave, without getting the new filters or anything else. If their correct procedure had been followed. Dawit and I would have been notified much earlier of the technician's recommendations, and I probably would have had the filters replaced. I have been pleased with Dawit, but there are too many employees and too many customers, as well as a lack of employee training and a total lack of efficiency. I have a 9-year history with World Toyota, where I purchased my 2017 Toyota Camry and where my salesperson told me many, many things that proved incorrect. And the saga has continued with their Service Dept. It is a poorly run operation. I don't recommend it.

After a mistake was made, they were good about rectifying the situation and apologized and made it right. Highly ethical. I appreciate that and would highly recommend their services.

Wolverdean and Shannonpool rock. Super kinda and helpful especially in stressful times. My repairs were more expensive than I budgeted for but they gave the situation all the TLC to ensure I made the right decision in taking care of my family vehicle.

Very disappointed visit today my main visit for service wasn’t taken care because the service supervisor don’t have any idea but fleet management. Poor management.

I always receive here the best customer service. Dani is real good and professional,He is always giving me a good explanation of everything in my car. Another excellent associate is Timothy. I think World Toyota offer the best customer Service in Georgia.