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Rahel Atsemet was amazing. Her customer service and communication were excellent. She seemed knowledgeable and helped me resolve the main issue with my car. She wasn’t pushy about other services that weren’t a priority to me
Fast service and they are able to diagnose problems and they also do car washing
Work was as promised. There was no question about quality and time. Met all expectations. And Eric Matson is the best.
My service rep Alan was great. So far the best experience I’ve had there.
Rahel, my service advisor, did another great job in handling the replacement of our water pump and engine coolant temp sensor. She is personable, friendly, customer oriented, attentive to my questions, asking questions, and keeping me informed on progress, time frames and costs either by texts or in person. I appreciated all these! Sylvestre, the service tech, went the extra mile in getting the sensor from another dealer, getting stuck in traffic due to an accident, and still getting back to complete his work by closing. I very much appreciated both Rahel and Sylvestre in repairing our car that afternoon ... Read More DealerRater - Jul 14, 2025
Rahel provided great customer service, professional and knowledgeable. I will be coming back again. Thank you so much,
I traded my previous Corolla for a new Corolla from World Toyota and I have them do all the maintenance on the car. Eric Matson is my go to Service Manager. He’s great!
I brought the car in six weeks ago for the 75,000 mile service. The service advisor said that the car needed tires. When I said that I was not getting them that day, she would not even send the car back for the service technician to check it out. She said that since the car needed tires, they would not even rotate the tires. There is no record of that visit in the history. Technicians only look at the mileage to advise of work that needs to be done, example windshield wipers were replaced 4 months ago but because it was not ... Read More DealerRater - Jul 10, 2025
I can in last minute because a warning light came on in my car and they effectively fixed my problem. So grateful I didn’t have to come back the next day!
I needed a small service and a recall fixed. Things went less than ideally. I was told it was a 2.5 hours wait, it was 4. I was told I needed hundreds of dollars of work on my car, for a couple quick easy fixes that will cost me way less at the other place I take my car. I was not told about issues that they brought up last time (last time they tried to sell me new break pads, but suddenly today my break pad depth was more than fine). This was all communicated to me via their online portal, ... Read More DealerRater - Jul 10, 2025
The service was excellent Tylor was very polite and friendly. He took his time to explain what work needed to be done.
Blake was fantastic, he was kind, communicative and helpful. He greeted me with a huge smile and I knew I was in good hands
My service advisor, Glen, was responsive and kept me informed. I typically receive excellent customer service from World Toyota, and Glen maintained the standard.
Our service agent was Ernesto Batist. The service rep forgot the car wash I asked for, and we weren’t informed our car was ready until 30+ minutes after it was done. After waiting nearly 2 hours, the rep admitted he forgot the car wash and he can get it done in 20-25 min but we declined a further wait. Disappointed that the rep kept pushing us to leave him a good review despite these issues. Asking for a good review once is one thing, but asking multiple times, especially after failing to provide the service correctly, is unprofessional and tone-deaf.
Edwin, my sales representative, was fantastic! He didn't push me to the most expensive option or heavily pressure me to close the deal that day as I told him that I was still test driving other cars. I am in a high end sales business and I appreciate tact. The dealership was clean and bright which lends to a less stressful experience. I am looking forward to working with the whole team as I grow into my car. I will recommend Edwin and the dealership to friends in the future!
It finally happened. The dreaded engine check light came on. Alan at World Toyota was able to make me an appointment for that morning. I spent the day waiting instead of taking the Uber ride home that was offered. I paid a premium by going to the dealership but I have peace of mind.
I had a good experience with the dealership today, I was taken care of fast thanks to Shanon.
All the employees I worked with, especially Ray and Evelyn, were a joy to work with.
Service advisor was helpful, knowledgeable and very friendly! The time for the service was reasonable and the information provided was very good and helpful!
World Toyota will always be the right place to buy my new vehicles. They are always friendly and help me select the car I need, without pressure or rush. And if they don't have it in stock, they will deliver it to your home. They are an excellent team, from the salespeople to the managers. The financing process, if you need it, is quite friendly and simple. And for me Toyota It will always be the best brand and my best choice.
They solved my problem when others couldn’t, thank you for my peace of mind!
I always bring my car to World of Toyota for service and they never disappoint. Tylor Harris is my service advisor—he’s professional, honest, and makes the process smooth every time. Highly recommend!
The process was really smooth. And Alana was a great help! She made the experience very likable, and even booked me an Uber too and from my place so I wouldn’t have to wait at the dealership the whole time.
Great place to get your car serviced. They are quick and explain everything with no hesitation.
World Toyota Customer service is outstanding! I am happy to have my car serviced here!
They do a great job and provide quality customer care. After bad experiences with other dealerships they easily stand out as the best! Big fan and look forward to seeing them again for my service needs.
Joel handle our issues very professionally Check our fidelity 100000 miles road hazard insurance, order new tire. He keeps us updated all the time.
They do not keep the appointment. Went for normal grease & oil - took 2 hours! Ridiculous!
World Toyota has always been good to me. You just have to be careful where you buy your parts. There is a large difference between service department and the parts department eventhough they are in the same building
I visited for a repair on my car, and she kindly explained everything—what the issue was, why it wasn’t my fault, and that the repair would be covered under the warranty. I’m really grateful for her clear and thoughtful explanation.
Solid work from sales and service departments. I have been very pleased with the service provided
Dont expect ANY after purchase support from World Toyota. Two days after purchase I requested activation of a 'standard' feature. ......CRICKETS! Sales and service staff ignored my emails and phone calls including sales managers. I finally visited NALLEY Toyota who activated the feature in 5 MINUTES. After purchasing 15 cars, this car buying experience was, by far, the worst.
I've been taking my vehicle to World Toyota for several years. The experience has always been optimal. Yesterday Dominique was the one who continued the great service. And they have great complementary coffee. What else could you ask for? 😉
Unorganized and unethical with claims on used vehicles. Will not use again. Made claim that tire tread was 7/32 when the actual depth was 4/32 and 3/32. I will learn from this experience and make sure I don’t return.
Service Dept provides good service for my car. To be expected, their prices are not the lowest, but using coupons helps make them competitive with independent Toyota service providers. I’ve been very satisfied with the quality of their services and the attentiveness of their customers service representatives to keep me informed of the status of my vehicle, including the services it needs.
World Toyota is a busy business. The staff endeavored to make sure I was cared for. My service advisor Ernesto was courteous and professional. I was pleased with my visit.
World Toyota has serviced my new Toyota.Camry 2 times and they offer excellent service.
Friendly and helpful folks. Clean facility. The Uber rides are a great service to get you to and from the location.
The Service dept was adequate. I my father’s (92 yoa) car in for 30,000 mile service. They did that & of course identified other suggested services. However, I asked them to vacuum (pretty simple!), check the brake light assembly, & change the battery in the key fob, and none of that got done! I worked w/a service manager & a young man in training. I thought the trainee was more service oriented than his manager! Many choices nowadays; might try another dealership or shop next time.
I arrived at the dealer and once inside was greeted by advisor promptly. The routine service performed quickly.
Fast, friendly, and customer centered service. Service managers listen and work with you to achieve the required result.
Good services, I love the coffee there while waiting for the car to be complete
Had a nice experience. The service was quick and the personnel were very helpful while I was there.
Excellent customer service Honors appointment times Keeps you posted while car is being repaired Busy
Service was unusually quick today. Service writer was friendly and efficient. Clean environment (very important). Good choice of coffee beverages. Comfortable waiting area. I just wish they had a sign that didn’t allow phone usage while in the waiting area.
I had a great sales person Ray that helped us through initial steps all the way through to delivery. He was awesome.
There were several concerns with the used vehicle we bought "as is". The dealership went above and beyond to assist with correcting those things and were honest about everything.
Great Customer Service. Performs videos of things needed to be repaired from the technician’s inspection. PDF of quote for repairs and very efficient.
My service rep, Rahel, was amazing and saved us from crisis. Phone call at 5:30 Friday, part delivered Saturday morning, work complete by noon.
Great customer service and experience. Agents are always available and work to make it a good experience.
The service department was excellent. Good communication. Car was ready when they said. Inside was done properly.Only thing they don’t do is put some “stuff“ on the outside of the tires. I inquired, but he said that’s far a special cleaning. You need to take just a few more minutes and put some cleaner on the outside of the tire. Not the hubcaps.
This was one of the worst experiences I have had. The technician gave me a wrong quote for tires when it was a wheel bearing issue. She then attempted to charge me triple the price after the work was completed. I told her I couldn’t pay that amount, I asked them to put the old tires back on and they wouldn’t, and then they told me they couldn’t release my car back to me unless I paid them. I had to call the police. I was in tears, and I was completly humiliated. The manager was a ... Read More DealerRater - Jun 13, 2025
This dealership’s service time is excellent, at least 90% of the time. The staff is commendable.I drive a nice distance just to have my car serviced only at world Toyota.Please continue the good job!
A great customer service with a positive attitude and, big smile welcoming all the customers. A very cozy waiting room. A very convenient place to be.. I enjoy my time doing my waiting. Word Toyota employees are all the best. They are loving and caring people.. especially Miss Allen helped me a lot answer all my question regarding my vehicle with a big smile and a positive attitude. Thank you, Mr. Allen. I cannot wait to get another vehicle. I did purchase my car from world Toyota. You guys are the best at all.! I cannot wait for my next ... Read More DealerRater - Jun 13, 2025
My advisor Jeff was very communicative and helpful. He provided useful information about what was needed to be done and what he’d recommend doing to keep my RAV4 on the road 👍
Low situational awareness, deflects errors, poor time management, and never has making a reservation seemed to have helped. My car sat at drop off for an hour until I warned staff - every car being dropped off drove around mine as I watched in bewilderment. Car returned with the check engine line still on. At least this time they may or may not have put in air based on specs (last time I had to release air because it was overinflated and the tire light came on).
The service rep, Jeff Veneble is an exceptional person. He is an asset to this dealership.
The customer service personnel are nice and the mechanics skill seems to be good actually working on the vehicle but the regular prices are not good. So you have to wait for a coupon or a deal to make it worth your while.
Jospeh was great he made up for the experience of waiting in my car for 15 mins with everyone walking by and ignoring me. My appointment was at 2:30 I did not have anyone help me until 2:48.
Had the BEST experience this morning at World Toyota! It is my new “go to” Toyota service center. Timothy was the most helpful & knowledgeable technician and kept me posted on car status during the entire service appointment. Highly recommend!
Jeff is the best. He provides 10/10 service. I recommend world Toyota to get car service
Very happy toyota replace my front rotors and brake pads on my toyota platinum 2024 because it wasmaking alot of noise .
Excellent service. Eric does his job as a professional. Wished that World Toyota had a car wash as other Toyota dealers have at various site across the country. Would be a great benefit and separate World Toyota from other dealerships in metro Atlanta.
Jeff muchas gracias por tu ayuda eres el major Jeff you are the best thanks.
Very straightforward, communicated in a collaborative manner, very focused on providing exceptional service to find exactly the right car for me.
I was told when I made a reservation that the car sharing service is available while the service is proceeding but dealership rejected the service for me
The customer service was not up to part today was a little disappointed with the service today that I didn’t feel comfortable and just got my vehicle and left. The last two times have been off with customer service but for an assistant manager to not give good service and be very dismissal was unacceptable.
Does only what needs doing and keeps you informed and time for completion. Will return.
Did not honor tire warranty talked to manager Cristin Alexander and he was useless and was no help at all
I was able to get my car scheduled quickly and was ready the same day of serbice
Professional service that’s lets you know any findings on your vehicle inspection via a text. They have good prices for their services and they get the work done quickly
Excellent customer service! No matter the odds they will not give up on you. I would like to say for sales, ask for Jessica. She will get you right and will get you right help for your situation when required. #great team Also… Big thanks Victor and also Alex… Thanks World!
The World Toyota does the business rightfully by treating customer as honesty, respect and decency.
I have a 2023 Toyota Tundra Capstone edition. The two tone finish is coming off of three of the four wheels at no fault of my own. I have reached out to my local dealer and to Toyota Care and have been told there is nothing anyone can do, because I am over the 36,000 mile warranty. I own a 1995 Ford F150 with the original wheels on it and they still look brand new. I own a 2021 Mercedes GLC43 AMG and the wheels still look brand new. I spent nearly $100K on this truck, top of the line edition and keep getting ... Read More DealerRater - Jun 3, 2025
Eric was great as my service rep: personable, enthusiastic and engaging. He reviewed my previous visit as he assessed what was actually needed in this maintenance visit, kept me informed by text and personally updated me on progress and timing. This was my second time with him and both have been excellent!
Dawny is an asset to World Toyota. She was very helpful and informative. I’ll be back based on how I was treated!
Great service as always and I have not been disappointed by the attention and care that i receive
Decent dealer. Great coupon for an oil change. Will come back if sent another one!
Very good service writer that kept me in the loop. Very good coupons for services
Sara Lemley was excellent as my Service Advisor! I will request her every time I visit World Toyota.
It’s was ok, they up price on vehicles, so pay attention. Decent experience though
Highly recommend this dealership, I am living 40 miles away still come service every time.
Quick and efficient service, just what I needed. And very kind service guy with detail explanations Thank you!
When i went to get service done on my car i left my house key with them by accident. I got back as fast as I could through Lyft and called ahead to inform. Right as I arrived and got to Francis’ desk he had the exact right key ready for me to go back to that same lyft, get back into my apartment, and start my work shift on time. The timeliness of service at world toyota has impressed me.
World Toyota is striving to make the service department more accommodating to its customers.with very informative service advisors to providing transportation in the event of anticipated long wait times.
Gas lighting. Slow. Disrespectful of your time.Will take payment, then ignore you. Will pass responsibility on to someone else, then on to someone else, continuously apologize and tell you they are working on it. Will have you begging them to do their job.
Unethical and unprofessional. Unethical and unprofessional. Unethical and unprofessional, Unethical and unprofessional. Unethical and unprofessional.
They did a through inspection and Brian provided great service in the service department! Thanks again!
I had to great associates of World Toyota. 1. Isaiah was understanding, and pleasant. 2. I forgot the other young man, she said he was in the military, tall, Yoslin. I believe. He was very efficient, and thorough. The time spent at World Toyota was horrible. I arrived at 7:10am and do not leave until 3:45pm. I missed a full days works. Even though I liked the associates. I WON’T BE BACK.
I had service this morning at World Toyota. My service advisor, Ernesto, greeted me promptly and took excellent care of me and my car.
Usually car dealerships make me really nervous to step foot into, Joel was really kind and calming and answered all my questions! Even the atmosphere in the dealership waiting room was nice.
Exceptional service. Customer handing very nicely. They give full of information about my service use of service on time.
Scheduled an appointment at 8:30am that ended up taking 5 hours. It was a Saturday in Atlanta so I appreciate the workers who were trying their best with heavy traffic flow. Joel was a great associate! Very kind and extremely helpful. But this location is either understaff or mediocre when it comes to staffing during high volume periods. Many of the workers were breaking for lunch at the same time while cars are being backed up for hours and an overflow of people occurring in the lobby.
Originally I was scheduled to have my car serviced and the day before I got a flat. Brain my service rep made sure I was taken care of. The didn't have my tire size in stock and had to order it. Amazingly they received the tire later that day and got me all fixed up and back on the road. Thanks World Toyota!
Unfortunately, my wife has driven Lexus vehicles from Hennessy for over 25 years, and she took my Corolla to World as a favor to me. She was disappointed in several aspects as your dealership, mostly because she compared her experience at World to Hennessy, which maintains a very professional dealership from facilities to regular up dates from staff ( she was there for 5 hours and then World gave her someone else’s car).
Finally bought my first car and I am so thankful that it was a great experience. Leonardo was the sales person that assisted me and was incredibly patient with my family and I. He helped further shape our understanding of what car best fit me and was great at answering our questions, which we had A LOT of. We realized how long the process was going to be and ended up staying past closing, and Leonardo stayed with us till the end so I am super grateful to his dedication. Also thank you to the manger and Eric for taking ... Read More DealerRater - May 24, 2025
Very friendly service techs; kept me me updated throughout the service process via text updates
This was not my first car purchase but it was definitely my best experience at a car dealer ship! Everyone was courteous and friendly, the manager, the salesman, and the finance guy were all very knowledgeable and made the whole experience one to remember. And in a very good way! All thanks to Sean, Dorian, And Eric, thanks guys y’all definitely take care of your customers.
Great staff. very helpful in walking me through my first service . Knew the product and what needed to be done.
Clean location, the staff respectful and courteous and on time with my schedule appointment. I do wish they offered small snacks.