Customer Testimonials
It was beyond bad. Came there at 8:10- left there 12 pm with almost nothing done on car. At 10:38 messages from agent said all good, car being washed. After 40 mins I asked is it done. He said no 20 mins and you are all set .. it is being HAND WASHED (what a lie). Then he comes saying sorry no one worked on car you have to come back again!!!
I was for oil change, Wiper, and Tire. It was great. My advisor was nice. The price was fair. Over all it was a great day at the world Toyota.
Timothy was very professional the facility was clean and neat ,waited a short while before being attended to
Recently, when I was at World Toyota, they took my car to a technician to put air in the tires. An hour and a half later, I found my car out front by the exit, engine running and key on dashboard. Soon afterwards, I brought the car in for an oil change. Two 1/2 hours later, I asked Dawit, my service advisor, where the car was. He had just gotten the paperwork back from the technician, recommending new filters and other things. By then, I had to leave, without getting the new filters or anything else. If their correct procedure had ... Read More DealerRater - Aug 26, 2026
After a mistake was made, they were good about rectifying the situation and apologized and made it right. Highly ethical. I appreciate that and would highly recommend their services.
Wolverdean and Shannonpool rock. Super kinda and helpful especially in stressful times. My repairs were more expensive than I budgeted for but they gave the situation all the TLC to ensure I made the right decision in taking care of my family vehicle.
Very disappointed visit today my main visit for service wasn’t taken care because the service supervisor don’t have any idea but fleet management. Poor management.
I always receive here the best customer service. Dani is real good and professional,He is always giving me a good explanation of everything in my car. Another excellent associate is Timothy. I think World Toyota offer the best customer Service in Georgia.
I visit this dealership today. The service provider is very good. My car the engine light is on for checking engine maintainence. They found out the problem and fixed for free. It is under Toyota warranty. My car is at 94000 miles. This part is still on the manufacturer warranty. It's very good. They take care of it for free. Thank world Toyota Peachtree service dealer.
Ray was a great sales person who listened to my needs and found my the perfect car in one visit.
My 2026 Camry was recalled for engine danger & spent 2 days in World Toyota. Staff didn’t seem to know how long the repair would take. In 2 days, I was offered I information on the status of my car only once. Toyota HQ needs to let its service people know how extensive this recall is and the Toyota staff need to learn the basics of customer communication.
No. Just no. Took my car in for a recall repair and waited around for 4 hours without receiving any verbal message from the service agent, email, or text that I needed to accept or decline the additional recommended services. I eventually went to ask about the status myself. Once the additional services were declined in the system by the agent upon my instruction, my car was ready in about 10 minutes.
My assigned service advisor then spoke to me in a dismissive and disrespectful manner. I was not given my paperwork; I was told I didn’t need it and was ... Read More DealerRater - Aug 15, 2026
Generally I receive excellent service, however Jayda was professional but not friendly at all. I witnessed her rolling her eyes and her facial expressions while interacting with others. This was my first experience with a service technician that was not up to par as my past experiences.
My service advisor, Beck / Rebecca, was fantastic. Super knowledgeable about Toyotas and what my car needs now and possibly in the future.
Everyone vas very good and fast Oscar was very nice and appreciated and informed me about car he is very good.Service was very good. Thank you so much and see you next time 👍
Got a new battery, TrueStart 84 months, for my 2006 Toyota Sienna at a great price and quick turnaround. The dealership always has reasonable prices for Toyota maintenance.
I brought my 2016 Corolla to World Toyota for an oil change and an A/C system check. When I dropped the car off, my reverse camera was 100% operational. Immediately upon picking up the car and returning home, the camera was completely dead. I documented this in writing via text to my service advisor less than an hour after pickup.
I brought the car right back, but Service Director William Garcia declined to even have a technician pull the dash trim or check the wiring/fuses disturbed during the A/C diagnostic, hiding behind the claim that the unit is aftermarket—... Read More DealerRater - Aug 3, 2026
Pulling up for appointment, there was no one around to help promptly so cars were not being checked-in. A rep came out and asked to the other worker who was next, so there is really no system if a rep isn't being diligent. The salesperson, Kory, didn't seem all that enthusiastic to be there, he told me that the wait time could be anywhere from 1.5 hours or little more than that.
Waiting area had vending machines and free coffee dispenser. I had to keep my toddler entertained for a while, and when I looked around all of the ... Read More DealerRater - Aug 3, 2026
Excellent service very professional I will bring my car here for service every time thanks
To Whom It May Concern,
I am writing to formally express my extreme disappointment and frustration regarding my recent experience with the World of Toyota service department. I entrusted my vehicle to your dealership because I expected honest, transparent, and professional service from a company that stands behind its reputation. Instead, I left feeling misled, financially burdened, and with a vehicle that now has serious issues it did not have before entering your service department.
Before scheduling my appointment, I was informed that the World of Toyota provides complimentary inspections and diagnostics for Toyota vehicles. Based on that representation, I ... Read More DealerRater - Aug 1, 2026
I was very pleased with the service I received today from World Toyota. I was kept informed and no pressure for extra services. My service advisor, Jayda, did a great job for me and I am grateful. I would recommend her and World Toyota without reservation.
Great service even though they were short handed. Everybody hustled. We will definitely be back.
Rebecca provided excellent customer experience. Happy with the service. I Went in for my brakes
Fantastic team to work with James and Lexi really made the process as smooth as possible
Had excellent service at world Toyota for my vehicle from my service advisor Rajae Francis
My customer rep was Dawit. Such an amazing guy. He took really good care of my service needs and explained each service. Also Free Coffee and WiFi, comfy seats.
With an appointment early in the morning, they took 3 hrs for an oil change.
I have found that World Toyota dealership delivers the most consistent positive service experience in the Atlanta area.
I've been coming to this dealership since the purchase of my 2013 Prius in 2018. The service folks have uniformly been fantastic offering courtesy, sometimes discounts, and what I've found to be reasonable prices for great service. Met Flor this time around and she was quite in keeping with my expectations.
I've never had such a bad experience with a Toyota dealership. When I showed the salesperson, James, that another Toyota dealer was offering $5,500 off for a tacoma, his immediate response was that they couldn't do anything close to that. There was no attempt to negotiate or earn my business.
To make matters worse, when we arrived at the dealership, we walked around the lot for more than 15 minutes before anyone even approached us to offer assistance.
Take your business to another Toyota dealer. This dealership knows very little about negotiation and customer service, and based on my experience, ... Read More DealerRater - Jul 19, 2026
Great customer service from Aaron King. He took care of us in a bad situation.
I bought a brand you Toyota Camry xle in September 2025....the car shows issues with the four seals around the doors but World of Toyota is refusing to place a warranty claim to Toyota. Poor customer service. I would not recommend to anyone World of Toyota as a car dealer nor as a good service place. Should you expext a dealer to do its job and file the proper warranty claims?
Flor gave great service and I am very pleased with the dealership. She went out of her way to explain every.
I had an appointment at 12:30 , arrived at 12:35 , didn’t get signed in until 12:46 , she said it would take 2 hrs. They ended up keeping my car for 4 hrs
I always feel taken advantage of . $ 850.00 labor is ridiculous and shameful. I used this company because I have a Toyota But I am going to consider other alternatives . I walked away feeling stupid for just being there and allowing being taken advantage of. The employee was nice so I don’t blame him , the company is just shameful for taking advantage of senior citizens and charging these ridiculous fees.
Three hours for a battery change I think it's unacceptable Customer service very good
I always bring my vehicle for service here at world Toyota and Eric is best
Easy to schedule. Staff is always friendly and professional. Given no one wants to go to the dealer, I think this is a relatively easy painless experience. I’ve only had scheduled service maintenance. The work good.
Reputable dealership and proved trustworthy, bought two vehicles and will purchase and third soon , they stand behind their brand and company World Toyota Excellent job
Amazing dealership! My last two visits however, have been discouraging. I seem to be more of a bother there than a customer paying for service. There is one issue with a sensor regarding my tire pressure in particular, that should have been covered and fixed under Toyota Care, but was avoided. Now that coverage has expired, I'm now forced to pay for something that should have been handled year one.
Not really very informative, they try to hide the most they can! Poor service quality, they don’t provide a good way to communicate or explain your needs.
First time customer as a recent newcomer to Atlanta. It was easy to schedule my service appointment online and to address additional concerns before my visit. The technician kept me updated via text and my car was ready when promised.
Glenn is amazing, he answered the phone and the moment I drove up, he took care of everything. I thought there was something major wrong with my car however it was just the tires. They took care of my vehicle and sent a video so I didn’t have to be there. I only wish the dealerships where I live were like this.
Great customer service, was treated really nicely and respecfully . Cant wait to go back soon!
Yelson and Flor took great care of my 2019 Tundra Platinum. After having a less than ideal experience at a local independent Toyota “specialist” it’s nice to know that even a big dealership can provide personalized service. Keep up the great work!!!
I am from out of town and an engine cover fell off. Rebecca was very helpful and repaired the car quickly so I can be on my way. Tanks a Miller
Love World Toyota. Love Toyotas. Live elsewhere and have roots in Atlanta so visit friends once or twice a year there. World does my service when I need it. Sold cars to a lot of my friends. One friend had a Land Cruiser with 375,000 miles. This service experience exemplifies Toyota’s team approach. One advisor made my appointment knowing he was off on my preferred day. His colleague and team checked me in promptly. Check in advisor gone when I picked up car so another checked me out. And of course the car runs great. Like I said, love Toyota. ... Read More DealerRater - Jun 20, 2026
Had a great experience with my 15k service appointment today. Damion was so friendly and helpful, and despite my car needing a couple follow-ups, it was not a bad wait
Eran rápidos y eficientes, no tardaron mucho, solucionaron todo, por eso me gusta ir a ese lugar
Professional, friendly, and excellent service. Wait times are far too long for simple services like oil change - I waited 3 hours today for an oil change and filter replacement.
Very pleasant and professional establishment with a great coffee machine. Service is always timely and priced well.
Wait time was a bit long. However, the service advisors I had both times were really welcoming and nice.
Chris Diaz is an amazing advisor and helpful and I appreciate the services he was able to provide
The service this time was much better (faster) than last time! The associate was professional. Still no donuts, but I guess I don't really need them!
This dealership is always quick and service is great. I am usually in and out pretty quickly.
Dani was an excellent customer service person in the service department I highly recommend him
My associate tried his best to provide the best service. Ultimately I was very satisfied!
Excellent Service Attitude Attention Customer service Good time Respond Service Clean Options Price Promo Attention
I am pleased with the service received from World Toyota. Their service has always been very good.
One of the best features of this dealership is the friendly accommodation of its staff. Also like that they are pretty accurate in estimating how much time repairs will take.
Damion in the service department was fantastic and took excellent care of me for my recent oil change, tire rotation and maintenance.
Brian has been very helpful for the last couple of times I've been there. Also, Matthew (in car sales) is also very helpful. World is close to where I live and the service is very good. Thanks
Amazing customer service, transparency and frequent updates about my vehicle service! I am so pleased with the service I received at World Toyota! I felt like the service team was doing all they could to get me back on the road safely. Even though I'm one of so many customers, I felt like a priority. Thanks, World Toyota!
Busy, organized, accessible, my service rep and parts person were very nice and helpful, I will be back
Danny was great, got me in and out. KORY IS MY NORMAL advisor but would use Danny again.
I always feel like I receive the best service here at World Toyota. There is no one that I trust more to care for my car and its upkeep.
I am a loyal customer of this dealership. Eric Matson is my service advisor. Very friendly, knowledgeable, professional and helpful. Thank you for your help.
Good service and very friendly team very responsible whit the work and very happy always
Service was on time. Value was very good. Damian was pleasant to work with and straight forward.
Very long wait times even with an appointment. Oil changes should not take 2 hours wait time.
Great job . Tim Clark tops! Super. Super. Super. Super. Diper excellent a a a a a plus
Donnye was great, she helped to get my car fixed, but as always it’s takes a long time to just get my car inspected(over 3 hours)
The service advisor had great customer service and explained what and why I need my services.
I provided the service technician with multiple concerns. He was attentive and made sure each concern was addressed
For the 15yrs I've had my Camry, I've had 15yrs of great customer service when I take my car in.
The requested service was not performed Alignment, balancing and rotation of 4 tires I paid $190.26 for these services.
To much wait for a 30 min service, no point of appointments if I have to wait more than 2 hours for them to begin to service the car
Muy buena atención el asesor y el manager que me atendieron me prestaron muy buen servicios amables y eficientes . Y el tiempo de espera fue bastante corto . Muy satisfecho de hacerle los servicios de mi auto allí en wold Toyota y por ese motivo los eh recomendados con mis familiares y amigos . 😀👍
I had a service appointment for 2pm. I showed up at 1:40 and they took my car for tire rotation and to change out my air filters. I did not get my car back until 5:30pm. Even though my service advisor Glenn Knox said “ We are not that busy today should be quick” Worst experience of my life. Wasted my whole day
Dealer mostly does a very good job. Today I have just one complaint about the service.
They are very customer oriented and Eric my service rep is the best. Explains all the details about the service and the options and so friendly and personable. Thank u Eric 👍
Becky was my point of contact today and her customer service was stellar!! She was patient, attentive, and clearly understood my service needs. I appreciate her communication style and I will return because of her. Thanks Becky!!
Very disappointed. I went to get a new key made from the service department and the sales person DID NOT inform me that I needed to get the key programmed. I paid and left and thought everything was fine, due to the negligence, it started a domino effect. My car stopped, I thought I needed a jump, so my mom had to come get me, then I headed over to Advance Auto Parts because I thought my battery was dying, I spent $200 there, the car started right back up. I thought everything was fine until the next morning, my car ... Read More DealerRater - May 17, 2026
I’ve been to the service department twice and had issues both times. Will never take my vehicle there again.
Well done — knowledgeable and pleasant at all times. Appointment set up was excellent either with reminders or texts
We worked with Faheem and Clarence throughout our purchasing experience online, and Faheem when we came in the dealership. Both of them were incredibly professional. Faheem was wonderful to work with in person and answered all of our questions thoroughly.
I was very disappointed with the service today. I originally called regarding a maintenance check light issue, but the operator scheduled me for a tire rotation appointment without properly confirming that with me. I came in under the impression that the issue with the maintenance light would first be inspected and then any recommended work would be discussed with me before proceeding.
When I arrived, the staff member at the front mentioned that they would let us know if any work needed to be done, so I waited patiently expecting communication before anything was performed. Unfortunately, I later found out ... Read More DealerRater - May 13, 2026
World Toyota consistently provides excellent service & fair prices. Comfortable waiting area. Friendly staff. I won’t go anywhere else!
The maintanence was quick and the service was remarkable. Dawit did a great job assisting me from the start.
World Toyota is excellent. The employees are knowledgeable and helpful. By far the best dealership!
Reception was very good. There were enough service staff to help. They finish the job in time
Brought car in for egr service which set off the check engine light. Bo checked me in and after a diagnosis got me an accurate time and cost estimate. Work was completed on time and I was able to complete my travel that day. He also made sure that I received the old part after the mechanic didn’t include it as requested.
I have always had a great experience with World Toyota. Over the years, they have consistently treated me well and taken good care of my vehicles. This is my fourth Toyota and my second Highlander Hybrid. During this visit, they fit me in early, completed my oil change, explained that my tires needed attention, and helped make the process smooth. I appreciate their service, communication, and care.
Beth is awesome - warm and efficient and professional . The second car we bought with her help.
The service in w Toyota is excellent the customer service is great like to see it again
I arrived at 7 AM and did not leave until 815 am. Just for an oil change THAT IS NUTS
I made a 3pm appointment and my car wasn’t looked at until 4:40. What on earth is the point of making an appointment??
Bought my Corolla here 9 years ago and usually bring it here for routine maintenance as they send me discount coupons right when I need them. They've always treated me with respect and don't try to oversell me on services. I could do it myself but sometimes it's cheaper in time to have them do it.
Appreciated the quick turnaround in getting my vehicle serviced. Unfortunately they said they were unable to discount my oil change and discount my afternoon visit (at 1 p.m.) together.
Very professionally support ask need, and no appt will easy drive in and take customer
